Getting Started
Everything you need to begin working with FulfilLink.
How do I get started with FulfilLink?
+Reach out via our contact form or WhatsApp. We'll schedule a call to understand your products, current operation and goals. After onboarding, we integrate your store, prepare your inventory and start fulfilling orders — typically within 3-5 business days.
Which platforms do you integrate with?
+We work with Shopify, Amazon, Etsy, TikTok Shop and other major ecommerce platforms. Most integrations are set up within a few hours. We can also connect via CSV or API for custom workflows.
Do I need to change my existing supplier?
+No. You can continue using your current supplier — we handle receiving, QC, storage and shipping. Or we can help source new suppliers based on your product requirements, budget and quality standards.
Product & Sourcing
Quality control, branding and product support.
How do you control product quality?
+Every order goes through standard pre-shipment QC — visual check, packaging verification and quantity confirmation. We also offer customized QC (functional testing, detailed inspection, photo reports) at an additional fee. Damaged or defective items are not shipped to your customers.
Can I use custom packaging or branded materials?
+Yes. We can use your existing branded boxes, mailers, custom inserts, thank-you cards or shipping labels. Default packaging contains no supplier information — your customer only sees your brand.
Do you provide product photography?
+We can arrange product photography (white-background, lifestyle, video) at our partner studios in Yiwu and Guangzhou. Listing copywriting and optimization are also available as consulting services.
Can you keep my supplier confidential?
+Yes. Supplier information, cost structures and business data are treated as confidential. All shipping materials and customer communications carry only your brand — no supplier names, invoices or promotional inserts.
Order & Fulfillment
How we handle your daily orders.
Can you handle sudden order spikes?
+Yes. Our warehouse operations are designed to scale with demand. We adjust staffing and workflow during peak periods (Black Friday, holiday seasons) to maintain 24-hour order processing.
Is there a minimum order volume to start?
+No minimum order volume to start. We work with growing brands at every stage — from 10 orders a month to thousands. No setup fee, no monthly minimum.
Shipping & Logistics
Global shipping coverage and delivery times.
Which countries do you ship to?
+We ship to 80+ countries and regions worldwide. Shipping options range from standard post (economical) to express (3-5 business days), with tracking on all shipments.
How long does shipping take?
+Delivery times vary by destination and method: Asia 5-10 days, US/Europe 7-15 days, other regions 10-25 days. We help you choose the best balance of cost and speed for each product and market.
What happens if a parcel is lost in transit?
+Our team investigates with the carrier, files claims and coordinates resolution. Depending on the outcome, we reship the order or issue a refund to your store credit. See the Refund & Replacement Policy below for details.
Returns & Refunds
Clear policy on how order issues are handled.
Refund & Replacement Policy Guide
+Important: All refund/replacement requests must be submitted within 7 days of order delivery, with supporting evidence (photos, videos, order number). Requests after 7 days or without evidence cannot be processed.
| Category | Situation | Resolution | Time Limit | Evidence Needed |
|---|---|---|---|---|
| Product Issue | Damaged or defective on arrival (broken parts, holes, missing accessories) | Partial/Full Refund or Free Reship | 7 days | Photos/videos of defect |
| Product Issue | Wrong item sent (wrong color, size, model, SKU) | Free Reship + partial refund | 7 days | Photo vs. order details |
| Product Issue | Size deviates >3cm from size chart | Partial refund or reship | 7 days | Measuring tape photo |
| Product Issue | Minor size preference (within 3cm tolerance) | Not eligible | — | — |
| Logistics Issue | Package lost (tracking shows lost, or 30+ days no updates) | Full refund or Free Reship | 30 days | Order + tracking screenshot |
| Logistics Issue | Severely delayed (US/EU: 35+ days; other: 37+ days) | Full refund or reship | 35+ days | Order + tracking number |
| Logistics Issue | Invalid tracking number (no status available) | Correct tracking provided; refund/reship if confirmed lost | 7 days | Order + tracking number |
| Logistics Issue | Damaged in transit (box crushed, product wet/broken) | Partial/full refund based on damage level | 7 days | Box + product photos, unboxing video |
| Special Case | Wrong customer address provided by buyer | No free reship; reship at buyer's cost | — | Delivery failure notice |
| Special Case | Unclaimed / returned to sender (buyer refused delivery) | No refund; reship at buyer's cost | — | Return-to-sender tracking |
| Special Case | Stocked/inventory products (buyer's remorse) | No refund for change of mind | — | — |
| Special Case | Buyer's remorse / ordered by mistake | No refund; returns at buyer's cost | — | — |
How to file: Email fulfilink@163.com or WhatsApp +86 158 2442 9687 with order number, issue description and evidence. Response within 24 business hours. Approved refunds credited within 3-5 business days.
Billing & Payments
Pricing, payment methods and contracts.
What is your pricing structure?
+No setup fees or monthly minimums. You only pay for what you use — receiving, storage, pick & pack, shipping and optional QC services. We provide a transparent quote based on your product types and order volume.
What payment methods do you accept?
+We accept bank transfer, PayPal, Payoneer and Wise.
What if I want to stop using your service?
+No long-term lock-in contracts. You can pause or terminate anytime. Remaining inventory can be shipped back to you or disposed of per your instructions. We earn your business through service, not contracts.